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What are you trying to do?Start here
From signup to your first connected channel
Six steps, about five minutes. You finish with one channel pulling in live numbers.
- 1Sign in
- 2Open Settings
- 3Pick a platform
- 4Approve access
- 5Check My Accounts
- 6Open your dashboard
Top 10 questions
From real support requestsError messages, explained
Find the message, follow the fix“Reconnect YouTube in Integrations.”
Cause: The YouTube connection expired or lost access.
Fix: Connect YouTube again from Settings, then Integrations.
“Email not confirmed”
Cause: The address has not been confirmed yet.
Fix: Open the confirmation email, or choose Resend confirmation email on the sign-in page.
“Upload failed.”
Cause: The connection dropped during upload, or the file is over 500 MB.
Fix: Check the file, then click Retry on a stable connection.
“Choose Free or Creator before continuing.”
Cause: Setup needs a plan before the next step.
Fix: Pick Free or Creator on the account step.
“Subscribe before switching to annual billing.”
Cause: Annual billing needs an active paid plan.
Fix: Upgrade to Creator or Brand first, then switch to annual.
“Sign in again, then send the message.”
Cause: Your session ended before the form was sent.
Fix: Sign in again and resend, or use the contact form here.